Studio policies
Shipping Policy
Digital files
Digital downloads are files, not shipped physical products. Check the actual storefront listing for included files, sizes and delivery instructions.
Processing and transit
Physical products are made to order where indicated. Processing time is separate from shipping time. Delivery estimates, available destinations and charges must be shown in the real listing or checkout. Tracking is provided when available. This policy does not establish physical stock or a connected fulfillment partner.
Addresses, customs and delays
Customers should provide an accurate shipping address. International orders may incur customs duties or taxes. Carriers and circumstances outside the studio's control can affect delivery. Applicable shipping-delay notices, cancellation choices and refund rights still apply; carrier delays do not remove consumer protections.
Lost, damaged or incorrect orders
Report issues promptly, preferably within 7 days of delivery for shipping damage, with your order reference and evidence. This prompt-reporting request does not shorten the 30-day damaged/defective/incorrect-item window or any longer rights under applicable law. Contact the studio before returning items so a verified replacement or refund can be arranged.
Order help
For an existing storefront purchase, use that platform's order information and contact midnightchromestudio@gmail.com with your order reference. This website does not provide order tracking.