Studio policies
Refund Policy
Digital downloads
The studio does not offer change-of-mind refunds after a digital product has been successfully downloaded. Defective files, incorrect delivery and refunds required by applicable law remain eligible for correction or refund. Contact the studio with your order reference and purchase platform; never send card details.
Physical prints
Report damaged, defective or incorrect items within 30 days of delivery. Contact the studio before returning merchandise and provide order details and evidence of the issue. After verification, a replacement or refund is available. Physical orders may be canceled before production or shipment where possible. Longer statutory rights remain unaffected.
Custom commissions
Deposit and cancellation terms must be agreed in writing before payment. Cancellations account for earned work and applicable legal rights, including refunding unearned amounts where due. No blanket nonrefundable deposit or automatic cancellation fee applies.